Customer Service
This role will be responsible for providing support for all internal and external customers by using excellent, overall product detail knowledge, as well as communicating effectively with other members of our customer service, and operations teams. It is essential that candidates for the position have positive attitudes towards all customers and thrive in team environments.
About our company
Our recent growth comes down to aggressive growth goals combined with an amazing team. We can’t take the credit for their hard work, but we can help nurture it with the RedBird culture.
We find that having a positive and welcoming work environment lends to a much more productive workplace where careers can grow rapidly. When work doesn’t feel like work, then we know we’ve succeeded.
It’s not an accident that everyone at RedBird is friendly and easy to get along with. We specifically look for team players who are self-motivated to succeed, but also enjoy a collaborative environment where they can help each other along the way.
Here at RedBird, we thrive on coming up with creative solutions, not just for our clients, but in the workplace as well. Open communication and respect for all viewpoints are two pillars of our culture. Actively listening to others and collectively coming up with innovative solutions is key to our success here, and we plan to keep it that way!
Duties
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications
- Customer service associates handle consumer inquiries and are responsible for troubleshooting
- Attend product training classes and seminars
- Customer service associates ensure proper product presentation
- Inventory oversight
- Participate in sales driving events to maximize sales
- Interact with customers in a friendly and knowledgeable manner
- Regular, dependable attendance and punctuality is required
Requirements
- High school diploma required.
- Experience in a customer service or client relations is a plus.
- Must be able to communicate with customers/employees to clarify issues and resolve conflicts.
- Able to work individually and as part of a team.
- Fluent in written and verbal English
- Bilinguals welcome
- Applicants must have work authorization within the United States
